Q: How long does delivery take for Happy Cookies orders?

A: Delivery times for Happy Cookies vary depending on your location, but typically orders arrive within 3 to 5 working days. We aim to dispatch all orders promptly and provide tracking information once your cookies are on their way.

Q: What is Happy Cookies' refund policy if I am not satisfied with my order or mental health service?

A: At Happy Cookies, we take customer satisfaction seriously. If you are not completely satisfied with your cookies or mental health service, please contact us within 14 days of receiving your order. We will consider refunds or exchanges in accordance with our terms and conditions, provided the product or service has not been used or consumed unjustly. Your privacy and rights are protected as outlined in our privacy policy.

Q: How long does delivery usually take?

A: Delivery typically takes 3-5 working days within the UK. International orders may take 7-14 working days depending on the destination.

Q: Can I track my order?

A: Yes, once your order has been dispatched, you will receive a tracking number via email to monitor your package’s progress.

Q: What should I do if my package is delayed?

A: If your package has not arrived within the estimated delivery time, please contact our customer service team for assistance.

Q: What happens if my package arrives damaged?

A: If your cookies or packaging arrive damaged, please notify us within 48 hours of receipt, including photos of the damage, and we will arrange a replacement or refund.

Q: Who is responsible for damaged goods during delivery?

A: We take great care in packaging, but any damage occurring in transit is the responsibility of the courier. Please report damage promptly to enable us to assist you efficiently.

Q: Can I cancel or change my order after placing it?

A: Orders can only be cancelled or amended within one hour of placement. Please contact us immediately if you wish to make changes.

Q: What if my order has already been dispatched?

A: Once dispatched, orders cannot be cancelled or changed. You may return unopened products following our return policy.

Q: Do you offer express shipping?

A: Yes, express shipping options are available at checkout for an additional fee and typically deliver within 1-2 working days.

Q: Will I receive a notification when my order is dispatched?

A: Yes, an email confirmation with dispatch details and tracking information will be sent once your order leaves our facility.

Q: What should I do if I receive the wrong item?

A: Please contact us within 48 hours of receipt with details of the incorrect item, and we will provide instructions to resolve the issue quickly.